Frequently Asked Questions

 Topics

About InLinkUK from BT


Connecting to the InLinkUK from BT Wi-Fi


Using InLink


Technology and Network


Security and Privacy


Siarad Cymraeg? Cysylltu Wi-Fi, Cwestiynau Cyffredin, Hysbysiad Preifatrwydd, Telerau Defnyddwyr a’r Polisi Cwcis yn y Gymraeg.

 About InLinkUK from BT

What is InLinkUK from BT?

InLinkUK from BT is a new communications service that is replacing hundreds of BT’s existing payphones across the UK with ultramodern units called InLinks. These deliver free, ultrafast public Wi-Fi and other free, quality services, including mobile device charging and a touchscreen tablet giving access to Council Services, maps, and free national phone calls to anywhere in the UK. Launched in London in June 2017, residents and visitors of the UK will be able to enjoy InLinkUK from BT’s services as its national rollout continues.

What are InLinks?

InLinks are ultramodern Wi-Fi units that provide a host of free, quality services to users, including:


What benefits does InLinkUK from BT bring to communities?

At InLinkUK, we believe in greater connectivity and digital equality, which is why we offer everyone the ability to get online for free. We continuously work with councils to determine how to deliver the greatest benefit to each community and to optimise InLink’s features to better help those who live in, work in, or visit those places.


How can I find out where InLinks are located?

Check out our map to view current and upcoming InLink locations. Follow us to get announcements on what’s next.


How much does it cost to use InLinkUK from BT?

InLinkUK from BT’s ultrafast Wi-Fi, access to maps, directions, and Council Services via the touchscreen tablet, device charging, and UK landline and mobile phone calls are all free services. International and premium rate phone calls can be made by using a calling card.


How is InLinkUK from BT funded?

InLinkUK from BT comes at no cost to the taxpayer, national or local. Deployment and maintenance of InLinks are funded by revenue from advertising on the InLink digital displays.


Who is behind InLinkUK from BT?

InLinkUK is a joint venture between Intersection, the company behind LinkNYC, and leading UK out-of-home media company Primesight. In partnership with BT, InLinkUK is replacing hundreds of BT’s existing payphones across the UK with ultramodern units called InLinks, delivering free, ultrafast public Wi-Fi and other free, quality services.


Which phone boxes are you replacing?

A portion of BT’s existing payphones will be replaced with state-of-the-art InLinks in major towns and cities across the UK. The majority of the red phone boxes will remain to preserve this iconically British part of the streetscape that is an important part of BT’s heritage.


How can I advertise on InLink?

If you would like to inquire about advertising on InLink, please contact Primesight at advertise@inlinkuk.com.


How can I get InLinks in my council area?

Email us at hello@inlinkuk.com to learn more about bringing InLinks to your area.


How do I contact InLinkUK?

We’re excited to hear from you. Drop us an email at hello@inlinkuk.com.

 Connecting to the InLinkUK from BT Wi-Fi


How do I log on to the InLinkUK from BT Wi-Fi?

To connect to the InLinkUK from BT Wi-Fi with your mobile device, view how to connect step-by-step, or follow the steps below:

  1. Go to your device’s Wi-Fi settings and select ‘_InLinkUK from BT Free Wi-Fi’
  2. Register with your email address.
  3. Depending on the device you are using, you may be provided with the option to download the profile to the free InLinkUK from BT Wi-Fi Encrypted Network. The Encrypted Network is currently only available for download on compatible devices. Once the profile is downloaded, your device will bring up a new page for installation. Choose 'Install' in the upper right corner, then enter your device’s personal PIN number or password.

    Alternatively, if your device cannot connect to the Encrypted Network, it will automatically connect to the InLinkUK from BT Standard Network. Learn about the networks.
  4. When you finish your call, press the 'End Call' button to hang up.

After you download and install the InLinkUK profile, the next time you connect you will automatically be connected to the InLinkUK from BT Wi-Fi network you registered with.


What’s the difference between the Standard Network and Encrypted Network?

There are two InLinkUK from BT Wi-Fi networks: the Standard Network and the Encrypted Network. When you access either network for the first time, you must log on via ‘_InLinkUK from BT Free Wi-Fi’. Why can’t I connect to the ‘InLinkUK from BT Wi-Fi Encrypted Network’?

Similar to other public Wi-Fi networks, such as in parks, or cafés, the Standard Network relies on the security of the individual websites and apps you use to protect you from others seeing any of the information passing to and from your device.

The Encrypted Network secures your connection on every website and app out there, so you're protected from others seeing your information. The Encrypted Network protects all communications to and from your device, helping to keep your information secure, whatever information you’re sharing.

Access to the InLinkUK from BT Wi-Fi Encrypted Network is currently only available on devices running on iOS10 and higher and enabled with Hotspot 2.0. Both networks will allow you to enjoy free and fast Wi-Fi and once you’ve connected to either network, your device should automatically remember your selection for future use. Learn how to connect to the network.


How do I switch networks?

If you're on the InLinkUK from BT Wi-Fi Encrypted Network and want to be on the InLinkUK from BT Wi-Fi Standard Network:

  1. Go to your device's settings
  2. Select 'General,' then select 'Profile'
  3. Select ‘InLinkUK from BT’, and then select 'Delete'
  4. Return to “Settings”, select 'Wi-Fi,' then select 'InLinkUK from BT Wi-Fi Standard Network'

If you're on the InLinkUK from BT Wi-Fi Standard Network and want to be on the InLinkUK from BT Wi-Fi Encrypted Network, note that the Encrypted Network is currently only available for download on compatible devices. If your device is compatible, you’ll first need to de-register and then reconnect to our Wi-Fi. As you go through the registration journey, you will be offered the opportunity to register for the InLinkUK from BT Wi-Fi Encrypted Network.


Will my device remember the InLinkUK from BT network next time I want to log on?

After joining the InLinkUK from BT Wi-Fi, most devices will automatically remember the network whenever you are within range of an InLink. If your device prompts you to ‘Remember this network,’ select ‘yes.’

Note: if you don’t use the service for six months, you will need to register again.


What devices are compatible with the InLinkUK from BT Wi-Fi?

Most Wi-Fi-enabled devices are compatible with InLinkUK from BT Wi-Fi.

Encrypted Network access is currently only available on Apple devices running on iOS10 or higher and enabled with Hotspot 2.0 technology.

Both networks will allow you to enjoy free and ultrafast Wi-Fi.


Why can’t I connect to the InLinkUK from BT Wi-Fi Encrypted Network?

The Encrypted Network is currently only available for download on compatible devices.


I installed the InLinkUK profile for the Encrypted Network, but I’m still on the Standard Network. How do I get on the Encrypted Network?

Once you have downloaded and installed the Encrypted Network, some devices will remain connected to the Standard Network. If you turn your Wi-Fi off and on again, your device should automatically reconnect to the Encrypted Network. If you’re still having trouble, please contact our Support team by phone at 0800 389017, or by email at help@inlinkuk.com.


How do I disconnect from the Encrypted Network?

To permanently disconnect from the Encrypted Network, you can uninstall the profile for the Encrypted Network. Remember, however, that only the Encrypted Network protects all communications to and from your device. Learn about the networks.

  1. Go to your device's settings
  2. Select 'General,' then select 'Profile'
  3. Select ‘InLinkUK from BT’, and then select 'Delete'
  4. To connect to the Standard Network, return to 'Settings,' select 'Wi-Fi,' then select 'InLinkUK from BT Wi-Fi Standard Network'

Note that if you want to remove all your data from our systems you will need to de-register before completing the steps above.


How do I de-register from InLinkUK from BT Wi-Fi?

There are several ways to deregister from the InLinkUK from BT Wi-Fi network:

If you’re currently on one of the InLinkUK from BT Wi-Fi networks, you can de-register by visiting www.inlinkuk.com/deregister.html and clicking on the “disable automatic login on this device” link.

If you’re not currently connected to one of the InLinkUK from BT the Wi-Fi networks, you can de-register by contacting our Support team by phone at 0800 389017, or by email at help@inlinkuk.com.

Note: if you don’t use the service for six months, you will be automatically de-registered.

 Using InLink


How can I charge my mobile device at an InLink?

Each InLink is equipped with two fast-charging USB ports located below the headphone jack. Simply plug your charger cable into a port and attach your device for a quick and easy charge. The USB ports are connected directly to a power source only and cannot transfer data to or from an InLink.


How can I make a free phone call from an InLink?

You can make free phone calls to anywhere in the UK, including mobiles, from any InLink. You can make a call using the touchpad on the tablet or directly using the keypad.

To make a call using the tablet:

  1. Tap the ‘Free Calls’ icon on the tablet screen
  2. Dial the number you wish to call on the touchscreen or keypad
  3. Tap the 'Call' button to start the call
  4. When you finish your call, press the 'End Call' button to hang up.

To make a call using the keypad:

  1. Dial the number you wish to call on the keypad
  2. Tap the ‘green handset’ button on the bottom right of the keypad to start the call
  3. When you finish your call, press the ‘red handset’ button above the ‘Call’ button to hang up.

Need to adjust the call volume? Use the plus (+) and minus (-) buttons on the keypad to turn the volume up or down. You can also plug in your headphones for more privacy.


Can I make an international phone call from an InLink?

Yes, you can make international calls from an InLink. You can do this by using any international calling card with a UK number. Just follow the instructions on your card.


How can I make an emergency call from an InLink?

In the case of an emergency, push the red 999 button twice to connect to the emergency operator.


How can I access Council Services on an InLink?

Use the InLink tablet to access Council Services. Council Services vary per InLink based on the services available online by local Councils.


How can I look up maps and directions on an InLink?

InLink has free maps to help you navigate the local area:

  1. Tap the ‘Maps’ icon
  2. Use the search bar at the top of the screen to type in your destination address, cross streets, or location name
  3. Tap the blue ‘Directions’ arrow at the bottom right for step-by-step directions to your destination.

What is InLink Rewards?

InLink Rewards is an app on the InLink tablet that gives members of the public access to rewards from a variety of brands. Once selected on the tablet, your chosen reward will be sent to your smartphone for you to redeem with the selected brand or retailer. Offers will be updated regularly with new brands and promotions.

There may be times when there are no active offers available in your area. If that is the case, please check back another time for new offers.

Learn more about InLink Rewards.


Are InLinks accessible?

InLinks are designed for accessibility, including for people with sight and hearing impairment. All of InLink’s physical controls are marked with braille, and each InLink tablet has volume control, zoom and colour contrast features which can be adjusted using the settings tool found in the bottom left corner of the tablet. The tablet also features tools to enable communication for users who are deaf or hard of hearing. A hearing loop connects with hearing aids, enabling use of InLink’s free phone call feature. Next Generation Texting (NGT) enables phone calls using a text relay service.

Each InLink tablet also includes TalkBack. To engage TalkBack, walk up to any InLink, plug in your headphones to the headphone jack and press 1 #.

Once you engage TalkBack you will hear a set of instructions for use.


How do I use the InLink hearing aid induction loop?

Each InLink’s hearing loop–assisted space is available directly in front of the InLink tablet. The hearing loop will work with hearing aids fitted with a ‘T’ coil. If your hearing aid is not fitted with a ‘T’ coil, it will not be able to receive the loop.

To use the hearing aid induction loop, follow the steps below:

  1. Ensure your induction loop–equipped hearing aid is set to the ‘T’ setting and you are standing directly in front of the InLink tablet.
  2. Begin your call on the InLink tablet. The audio of your phone call will be received directly through your hearing aid.
  3. Volume adjustment is possible through your hearing aid if it is equipped with that feature.

Note: Occasionally, background magnetic noise caused by AC mains power in the general area can sometimes reduce sound quality or result in a background hum or buzz.

If you are having trouble connecting to the hearing aid induction loop or experience poor sound quality, please contact us by email at help@inlinkuk.com.


How do I use NGT on an InLink?

NGT calls can be made by dialling 18001, followed by the desired telephone number. The NGT application will then launch on the InLink’s tablet and will put you in touch with a Text Relay Assistant, who will read out your text to the person you are calling and type their response so you can see what they are saying.

Please note that when a call is made using NGT on an InLink, the microphone and speakers are automatically muted.

To enable a text-to-text conversation, the person you are calling can switch on their NGT application. A Text Relay assistant won’t join the conversation.

To make an NGT 999 call, dial 18000. You will be connected to the Text Relay Assistant, who will put you through to the Emergency Service that is required and stay on the line through the duration of the call.

 Technology and Network

What is ultrafast Wi-Fi?

The InLinkUK from BT Wi-Fi is most likely the fastest you’ve ever experienced, with no data caps or annoying ads.


Will I always receive a gigabit of bandwidth when I access the Wi-Fi?

There are many factors that impact the real bandwidth available to a connected device. Among these are the number of devices connected, individual device performance, radio interference in the environment from wireless or other electronic devices, and the speed of the services being accessed. Rarely will an individual device be able to access a full gigabit, but by providing a gigabit network we are ensuring the best possible performance for all.


How many users can an InLink accommodate all at once—how many people can be using the gigabit Wi-Fi hotspot before it slows down?

An InLink can support hundreds of users simultaneously up to 100 metres from each unit. Performance will vary depending on activity, and the network is always shared equally with all connected users.


What kind of tablet and tablet functionality do InLinks provide?

InLinks have an integrated custom Android tablet, providing users with free access to Council Services, maps and directions, and free UK national landline and mobile phone calls. InLinks are designed to be modular and extensible to keep up with the latest technologies and user experience trends. Additional apps and services will therefore be rolled out on an ongoing basis.


How often is InLinkUK from BT’s hardware updated?

Technology changes in the blink of an eye, so InLinkUK from BT is custom-built to keep up with the latest technologies and user experience trends.


Do InLinks have sensors?

We are looking into whether InLinks could feature environmental sensors able to capture data, such as air and noise pollution, outdoor temperature, and traffic conditions. The data collected by these sensors could be used to introduce an exciting new range of ‘smart’ services to local councils and communities based on the Internet of Things.


Who owns this fibre network?

InLinkUK has a commercial rental arrangement for service with BT.


How do I report if something’s wrong?

Please call us at 0800 389017, email us at help@inlinkuk.com, or report an issue by clicking the “!” icon within the 'Help & Support' icon on the InLink.

 Security and Privacy


How secure is InLinkUK from BT Wi-Fi?

Any personal information that we store about users is encrypted, which means the words that make up your email address are scrambled and cannot be read without a special key. Encryption is the most effective way to secure data.

As with any public Wi-Fi network, we recommend that users always look for the secure lock symbol on your browser bar if you are transmitting any sensitive information.


What safety precautions do you recommend when using the InLinkUK from BT service?

We encourage users of the InLinkUK from BT Wi-Fi to be vigilant whilst using personal devices on the street, or whilst using the free InLink tablet. Be mindful of your surroundings, and use your device's security features as a precaution in case your device does get into the wrong hands.


Is the Wi-Fi filtered?

Our Wi-Fi experience is designed to be consistent with the content filters used by UK ISPs to ensure safety and child protection whilst using Wi-Fi in a public space.


When I charge my phone, is it possible to transfer data to or from an InLink?

No. InLink’s USB port is connected to a power source only and cannot transfer data between your device and an InLink. No information about your device is recorded when you use our USB charging ports.


I forgot to end my session before I stopped using an InLink tablet, what do I do?

InLink tablet sessions time out after 45 seconds of inactivity, wiping all user sessions clean. To end your tablet session manually:

  1. Tap the logout icon at the bottom right of the tablet launcher
  2. Confirm you would like to end your session

How does InLinkUK use my personal data?

InLinkUK is committed to protecting and respecting your privacy. Our Privacy Notice describes how we collect, use and share information.


What do you do with the images I share with you?

We may from time to time contact social media and website users to ask their permission to use content they have generated or posted. For a full description of our policy regarding user-generated content, you may view our User-Generated Content Terms of Use.

  Contact Us

General Enquiries

hello@inlinkuk.com

Advertise on InLink

advertise@inlinkuk.com

InLink Technical Help: Email

help@inlinkuk.com

InLink Technical Help: Phone

0800 3890917

Press Enquiries

press@inlinkuk.com

On Social Media