Frequently Asked Questions


About InLinkUK from BT

What are InLinks?

 About InLinkUK from BT

What is InLinkUK from BT?

InLinkUK from BT is a new communications service that will replace hundreds of BT’s existing payphones with new, ultramodern units, called InLinks, delivering free ultrafast public Wi-Fi and other free premium services including mobile device charging, access to local services and national landline and mobile phone calls. Residents and visitors of London will be able to enjoy InLinks’ services from Summer 2017, with plans for other cities across the UK to benefit from InLinks in the near future.

Who is behind InLinkUK from BT?

InLinkUK from BT is provided through a joint venture between Intersection, the company behind LinkNYC, and leading UK out-of-home media company Primesight, in partnership with BT.

What benefits do InLinks bring to communities?

At InLinkUK, we believe in greater connectivity and digital equality, allowing anyone to be able to get online for free. We are working with councils to determine how to deliver the greatest benefit to each community and optimise InLinks to help those who live, work, or visit those places.

How much will InLinkUK from BT cost to use?

InLinkUK from BT’s ultrafast Wi-Fi, access to maps, directions, and local services via the touchscreen tablet, device charging, and UK landline and mobile phone calls are all free services. International and premium rate phone calls can be made by using a calling card.

How is InLinkUK from BT funded?

InLinkUK from BT comes at no cost to the taxpayer, national or locax`l. Deployment and maintenance of InLinks will be funded by revenues from advertising on the unit’s digital displays.

Why has London been selected as the first city in the UK to deploy InLinks?

InLinkUK from BT is a public Wi-Fi network intended for people on-the-go in dense urban areas with high footfall. The initial phase of InLinkUK from BT will begin in central London, giving residents and visitors an early opportunity to try out InLink’s features, provide feedback, and help us create the best possible service as we roll out across London and the UK.

How can I advertise on InLinks?

If you would like to inquire about advertising on an InLink, please contact Primesight at

How do I contact InLinkUK?

We’re excited to hear from you. Drop us an email at

When is InLink coming to my borough?

Over the next several years we will install more than 1,000 InLinks across UK cities. Follow us to see where InLinks are headed next.

How can I get InLinks in my city?

Email us at and let us know where you’d like to see InLink next.

 What are InLinks?

InLinks are ultramodern Wi-Fi units which provide a host of free premium services to users, including:

What kind of tablet will InLinks have and what functionality will it have?

The InLinkUK from BT tablet is a custom Android tablet providing users with free access to local services, maps and directions, and free UK national landline and mobile phone calls. InLinks are designed to be modular and extensible to keep up with the latest technologies and user experience trends. Additional apps and services will therefore be rolled out on an ongoing basis.

Will InLinks have sensors?

We are looking into whether InLinks could feature environmental sensors able to capture data, such as air and noise pollution, outdoor temperature, and traffic conditions. The data collected by these sensors could be used to introduce an exciting new range of ‘smart’ services to local councils and communities based on the Internet of Things.

Will InLinks be accessible to sign impaired people?

InLinks are designed for universal accessibility, including for people with sight impairment. InLink’s tablet also features BT apps, including the Next Generation Text Relay app, to enable deaf and hard of hearing users to communicate.

Which phone boxes are you replacing?

A portion of BT’s existing payphones will be replaced with state-of-the-art InLinks in major cities across the UK. Whilst InLinks will replace a proportion of existing phone boxes, the majority of the red phone boxes will remain to preserve this iconically British part of the streetscape that is an important part of BT’s heritage.

What devices are compatible with the InLinkUK Wi-Fi network?

Most Wi-Fi-enabled devices are compatible with InLinkUK from BT’s Wi-Fi network. Beginning in Autumn 2017, HotSpot 2.0-compatible devices will be able to access the private network, which offers an extra layer of encryption. The following devices are compatible with HotSpot 2.0:

Both the open and private networks will allow you to enjoy free and super fast Wi-Fi!

  Contact Us

General Enquiries

Advertise on InLink